IWS PRIVACY POLICY
This Privacy Policy explains how I WANT SERVICES (“IWS”, “we”, “us”, or “our”), founded by Praful Kumar, collects, uses, stores and protects information when you use the IWS website, mobile application, AI Skin Analysis Tool, Skin Expert Marketplace and related services (“Service”).
1. INFORMATION WE COLLECT
Depending on how you use the Service, we may collect:
Account & Contact Information
- Name
- Email address
- Mobile number
- Login/authentication information
- Profile information
- Country/general location
Facial & Skin Information
- Facial photographs/images
- Skin concerns and information provided by you
- AI-generated skin analysis and recommendations
- Skincare/product/service preferences
Marketplace Information
- Profile and professional information
- Qualifications or credentials provided by experts
- Posts, questions and skin-related cases
- Photographs and other content uploaded by users
- Contact information shared through Marketplace features
Payment Information
- Transaction ID
- Payment status
- Amount and currency
- Payment date/time
- Order/subscription information
Payments may be processed through third-party providers such as Razorpay. IWS generally does not store complete card numbers, CVV, UPI PINs or banking passwords.
Technical Information
2. HOW WE COLLECT INFORMATION
Information may be collected:
3. HOW WE USE YOUR INFORMATION
We may use information to:
- Create and manage your account
- Provide AI skin analysis
- Generate reports and recommendations
- Recommend skincare products and services
- Operate the Skin Expert Marketplace
- Facilitate contact unlocking
- Process payments and refunds
- Provide customer support
- Communicate service and transaction updates
- Prevent fraud, abuse and unauthorized access
- Maintain platform security
- Improve and develop our products and services
- Conduct analytics and create aggregated/de-identified information
- Comply with applicable laws and legal obligations
4. FACIAL IMAGES & AI PROCESSING
Facial images may be processed using AI, machine learning and computer-vision technologies to generate skin-related observations and product/service recommendations.
AI results may be inaccurate, incomplete or incorrect.
You must not upload another person's facial image without the necessary authorization.
5. MARKETPLACE & CONTACT INFORMATION
Information you voluntarily publish on the Marketplace may be visible to other users.
Where the contact-unlock feature is used, your contact information may be shared with another user after that user successfully completes the applicable contact-unlock payment.
Users must not use contact information for spam, harassment, unauthorized marketing, resale, scraping or unlawful purposes.
6. INFORMATION SHARING
We may share information, where necessary and permitted by law, with:
- Cloud and hosting providers
- AI and image-processing providers
- Payment providers such as Razorpay
- Analytics and security providers
- Communication and customer-support providers
- Other technology/service providers acting on our behalf
- Marketplace users where you intentionally use a feature requiring disclosure
- Government, regulatory or law-enforcement authorities where legally required
- Parties involved in a merger, acquisition, restructuring or sale of business assets
7. INTERNATIONAL DATA PROCESSING
IWS operates from India and may use service providers located in India or other countries.
Your information may therefore be processed or stored outside your country of residence.
Where required by applicable law, IWS will use appropriate safeguards for international data transfers.
Users outside India may have additional privacy rights under the laws applicable to them, including GDPR, UK GDPR, US state privacy laws or other applicable data-protection laws.
Where mandatory local law provides greater rights, those rights will apply to the extent required.
8. DATA RETENTION & DELETION
We retain information only for as long as reasonably necessary to:
- Provide the Service
- Maintain your account
- Provide analysis history
- Process transactions
- Prevent fraud and abuse
- Resolve disputes
- Maintain security
- Comply with legal obligations
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law.
You may request deletion of your personal information, including facial images, by contacting:
praful@iwantservices.inCertain information may need to be retained where required or permitted by law.
9. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have rights to:
Requests may be submitted to: praful@iwantservices.in. We may request reasonable information to verify your identity before processing a request.
10. COOKIES & ANALYTICS
We may use cookies, SDKs and similar technologies for:
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
11. CHILDREN
The Service is not intended for children where their use or data collection is prohibited by applicable law.
Where required, a parent or legal guardian must provide the necessary authorization.
If we become aware that information has been collected from a child in violation of applicable law, we will take reasonable steps to address and delete the information where required.
12. SECURITY
IWS uses reasonable technical and organisational measures to protect personal information, which may include:
However, no internet-based system can guarantee absolute security.
13. DATA BREACHES
If IWS becomes aware of a personal-data breach requiring notification under applicable law, we will take reasonable steps to investigate, contain and mitigate the incident and provide notifications to users or authorities where legally required.
14. LEGAL BASIS FOR PROCESSING
Depending on the jurisdiction and purpose, we may process information based on:
- Your consent
- Providing the requested Service or performing a contract
- Legal obligations
- Security and fraud prevention
- Legitimate interests where permitted by law
- Other lawful grounds available under applicable law
Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and the impact withdrawal may have on the Service.
15. THIRD-PARTY SERVICES
The Service may contain links or integrations with third-party websites, payment providers, products, experts, salons, spas, clinics or other services.
IWS is not responsible for the privacy practices of third parties. Users should review the relevant third party's privacy policy before providing information directly to them.
16. CHANGES TO THIS POLICY
IWS may update this Privacy Policy to reflect changes in our Service, technology, business practices or applicable law.
The updated Policy will be published with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
17. GOVERNING LAW
This Privacy Policy shall be interpreted in accordance with the laws of India, subject to mandatory privacy rights applicable to users in their respective jurisdictions.
Nothing in this Policy is intended to restrict any right that cannot legally be restricted.
CONTACT
For privacy requests, complaints, data-access requests, deletion requests or consent-related matters, please contact:
praful@iwantservices.in